If your car is experiencing problems and the dealership can’t seem to fix it, what should you do? This can be a frustrating experience for any driver. In this blog post, we will explore some of your options if the dealership is unable to solve the problem. We will also discuss what to do if you are not happy with the service that you received from the dealership.
If a dealership can’t fix your car, what are your options
It can be incredibly frustrating if a dealership cannot repair your vehicle. While this is not always what happens, it does happen from time to time. In these cases, you need to know what options you have and what steps you should take next.
If the dealership cannot fix your car, they are obligated to provide an explanation about why that decision was made and what actions were taken (or could be taken) to correct the issue. The dealership may also offer alternate solutions or recommend another shop that may be better equipped with the necessary parts or expertise needed to make any repairs.
In some cases, it might be possible for the dealership to replace faulty parts or components with aftermarket equivalents, which are often less expensive and may be more readily available. However, aftermarket parts come with no warranty and could further complicate any existing issues or contribute to new ones.
What to do if you’re not happy with the work that’s been done?
If you’re not happy with the work that’s been done on your car at a dealership in the UK, it can be difficult to know what to do. The most important thing is to make sure that you contact the dealership and explain what is wrong and what you expect them to do about it.
The first step should always be to give the dealership a chance to rectify any issues. If they are unwilling or unable to do this then there are other avenues available, such as taking legal action or making a complaint against them. It is important to remember that while dealerships usually have an obligation under law to carry out repairs correctly and professionally, if they fail in their duty of care then you may be entitled to compensation for losses incurred.
If legal action isn’t what you’re looking for then it is always worth trying to negotiate directly with the dealership in an attempt to reach a resolution.
How to get a refund or replacement car from the dealership?
If you bought a car from a dealership in the UK and it can’t be fixed, what should you do? Generally speaking, if your car cannot be repaired, then you are entitled to either a refund or a replacement car from the dealership.
The Consumer Rights Act 2015 states that goods must match what was advertised and must not be faulty. If the vehicle does not meet this standard due to an issue with quality or fitness for purpose, then you have what is known as ‘short-term right to reject’ – meaning you have up to 30 days after purchase to return it. You will then get what is owed back by the dealer under their terms of sale.
